Quality of Service

8/20/2019
- Tim Spakosky
The Assistant Manager, Mrs Gale, was rude and disrespectful to my wife by telling her she don't want to talk to her and told us that Pest Control wouldn't spray our apartment even though we pay for the service. Because the Cockroaches coming from the Mold and several times of water coming in from the apartment above us. Telling us how we need to live. My wife was complaining only about the Mold and the Pest Control. She told my wife she is bad and doesn't treat me good as a husband. Which to me as a husband is a concern between me and my wife. It is unprofessional from Mrs. Gale to come up with those comments. She told my wife she didn't want to talk to her anymore because she can't deal with her. The apartments were told about the Mold the last time I wrote a review and they came took photos in the past. So, again they took photos. We were told they will fix the Mold but it hasn't happened yet. Mrs. Gale told us that Pest Control won't come until the Mold is taken care of. Even though, approximately 4-5 months ago they were told about the Mold and it was going to be taken care of. So we won't have Pest Control for over 3 months. We are frustrated with the Customer Service here. I will talk to the Manager, Mrs. Amy when she comes back from vacation to possibly renew my rental agreement and also to see if she can tell me they can fix the problems in my apartment. I will wait for her to return because I, we don't want to deal with Mrs. Gale.
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